redemption conditions

Articles can only be returned/exchanged under the following conditions:

• if they are sent back within 14 days after receipt of the product and the revocation (see revocation instruction) is received in writing with us. This only applies to end consumers, but not to custom-made products, yard goods, etc.
• if they are packed in the intact original packaging;
• when they're unused;
• if it's not a hygiene article or sports equipment;
• if the goods are not ordered separately;
• if the return package has been franked sufficiently;

For the re-storage we charge 10% of the value of the goods but at least 15 Euro net plus VAT. There are no storage costs for the exchange.